What I do
I work with governments and private and voluntary sector organisations involved in public services to improve their performance for the benefit of service users and taxpayers. My work with national and state/ provincial governments has involved: setting up new teams and units; supporting major reform programmes; co-designing policy and strategy; capability building; organisational redesign; and advising on commissioning and outsourcing programmes. I have also delivered a range of evaluations and reviews.
I’m particularly in demand for my support on the two topics on which I’m considered one of the world’s leading experts:
- Criminal justice policy, strategy and transformation work, topics I have worked on in North America (Canada, US), the UK, and Australia. My knowledge here is most appropriate for developed country environments.
- Commissioning and new models of public service delivery, topics I have worked on in the UK, Europe, Australia, and the Middle East.
Each year, I give around 20 days free support to non-profits who share my mission and passions and I try to be as helpful as possible to public sector leaders who want a steer on something I might know about or be able to help with quickly.
How to work with me
I work with governments, private companies and non-profits in a range of ways: as an individual adviser to senior leaders, as a leader of an in-house project team, or as part of an external consulting team. I am an expert adviser to partners in the Boston Consulting Group public sector practice area and often support their work in my areas of specialism, but I also work with others, including business schools and schools of government. I’m passionate about projects that make a difference and ensuring that the best available evidence informs decision making. I try not to take on projects that don’t have the senior leadership support needed to drive changes and will always tell clients when I don’t think I’m the right person to help them.
I’m someone who loves solving problems and my experience is that most problem-solving is not simply a technical exercise. You need fantastic analysis and the ‘right’ answer, but if you don’t win hearts and manage political as well as practical realities, then you’re unlikely to deliver the improvements you want. I therefore do a lot of collective problem solving and facilitation work alongside in depth analysis and encourage clients to think deeply about the approach that will deliver true and sustained change. I generally find that someone somewhere, in the same country or overseas, has tried to tackle the problem my clients are facing, and think these experiences are always worth examining and learning from.
Please don’t hesitate to contact me to see if I’m the right person to support you and to find out more.